Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
Processing times are listed on each product page. Once your order ships, you will receive a tracking number. Shipping times depend on the method you selected at checkout.
Do you ship outside the United States?
We currently ship only within the United States.
What are your shipping options and costs?
Shipping costs are calculated at checkout based on the items in your cart and your delivery address. You will see all available options and their costs before you complete your purchase.
How can I check the status of my order?
You will receive a shipment confirmation email with a tracking number once your order is on its way. You can also check your order status by logging into your account on our website.
My order hasn’t arrived, what should I do?
First, check the tracking information sent to your email. If there are delays noted by the carrier, please allow extra time for delivery. If the tracking shows delivered but you cannot locate the package, we recommend checking with your household members or neighbors. For further assistance, please visit our Help Center.
The item I want is out of stock. When will it be available?
Our product availability changes frequently. Please check the product page for the most current status. We recommend signing up for the back-in-stock notifications on the product page to be alerted when it returns.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund. Some products may have specific return guidelines, which will be noted on the product page. Original shipping costs are non-refundable.
How do I return an item?
To initiate a return, please visit our Help Center. You will need your order number and the email address used to place the order. Once your return is processed, you will receive a refund to your original payment method.
The item I received is damaged or incorrect. What should I do?
We apologize for any inconvenience. Please contact our support team through the Help Center immediately, and we will gladly send a replacement or issue a refund.
Products & Services
What materials are your products made from?
Our products are crafted from high-quality materials. For specific material details, please refer to the description on the individual product page.
How should I care for my product?
Care instructions vary by product. We recommend reviewing the care guidelines included with your item or available on the product page on our website.
Do you offer gift wrapping?
Yes, we offer gift wrapping and personalized gift messages for many of our items. You can select these options during the checkout process.
Do you sell products in bulk for corporate gifting or events?
Yes, we offer special pricing for bulk orders. For more information, please visit our corporate gifting page at willowtree-gifts.com.
Website & Account
How do I create an account?
You can create an account during checkout or by visiting the registration page on our website. Having an account allows you to track orders and save your preferences.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page. Enter the email address associated with your account, and we will send you a link to create a new password.
How do I update my account information?
You can update your personal details, such as your email address or password, by logging into your account and accessing the “Account Details” section.
Promotions & Discounts
Do you offer any promotions or discounts?
We occasionally run special promotions. To stay updated on our latest offers, we encourage you to sign up for our newsletter or follow us on social media.
How do I apply a discount code?
You can enter your discount code in the designated field during the checkout process before you complete your purchase.
I have a promo code, but it’s not working. Why?
Please ensure the code is entered correctly, without any spaces. Also, check the terms and conditions of the promotion, as some codes may have specific eligibility requirements or expiration dates. If problems persist, please reach out for support.
Wholesale & Partnerships
Do you work with wholesalers?
For all wholesale inquiries, please visit our wholesale information page at willowtree-gifts.com.
I’m interested in a collaboration or partnership. Who should I contact?
We love hearing from potential partners! Please reach out to us through the partnership inquiry form on our website.
Still have questions?
If you couldn’t find the answer you were looking for, our comprehensive Help Center at willowtree-gifts.com has more information and resources to assist you.